Return & Exchange Policy
Sticks built and shipped across North America
Every Marvic stick is made for the player who orders it. Because of that, we keep our policy simple and honest: we do not accept returns, we are glad to arrange an exchange, and any manufacturing defect is covered by our warranty. Here is exactly how each of those works.
Returns
We do not accept returns for change of mind. Custom sticks are built to your exact specifications and made to order, so there is no shelf to put a returned stick back on, and our stock sticks are sold as final sale. Ordering with us means the build is yours once it is placed.
The best way to get a stick you love is to get the details right before you order. If you are unsure about flex, length, curve, or any other spec, reach out first and we will help you dial it in.
Exchanges
We do accept exchanges. If your stick is unused and in its original condition and you would like a different flex, length, curve, or model, get in touch and we will arrange it with you directly. Because each build is specific, we handle exchanges one on one so we land on the right stick for you.
To start an exchange, email info@marvichockey.com or call 978-627-4259 with your order number and the change you have in mind, and we will take it from there.
Manufacturing defects
Defects are a different matter, and we make those right. Every player and goalie stick is covered by our 30-day warranty. If a stick arrives damaged or fails within that window under normal play, submit a claim with a few photos and we review it within 2-3 business days, then email you the next steps.
You can start a claim any time on our warranty page, where you will also find the full coverage terms and the option to extend your coverage.
Where we ship
We build and ship across North America, serving customers in the United States and Canada.
Questions
Not sure which path fits your situation? Reach out before you order or any time after. Email info@marvichockey.com or call 978-627-4259, and a member of our team will help.