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Warranty Claim

Every Marvic player and goalie stick comes with a 30-day warranty against manufacturing defects. Fill out the form below and upload photos showing the issue. We'll review your claim and get back to you.

Warranty coverage applies to player and goalie sticks only. Apparel and other items are not covered.

Standard Coverage
30 days · included

Custom-stick claims carry a $20 return-shipping fee to cover replacement logistics.

Extended Warranty · +$30
60 days · shipping included

Doubles the window and waives the $20 return-shipping fee. Optional at checkout, per stick. You can also add it within 14 days of your purchase (or of delivery for custom orders) from your order tracking page.

In-stock claims

We'll work with you to find the best solution for your situation: a direct replacement if we have one on hand, or a custom remake (production lead time applies).

How to file a claim
  1. 1.Go to marvichockey.com/warranty (or your account) and start a claim.
  2. 2.Enter your order number and, if you have it, the stick's serial number.
  3. 3.Describe the issue and add a few photos of the stick.
  4. 4.We review every claim within 2-3 business days and email you the next steps.
Find my order

Enter your order number and email and we'll fill in the rest for you. From your confirmation email, or your order tracking page.

Order Details

On your order confirmation email or your order tracking page. No need to know the order date - your warranty runs from the day you receive the stick, and we track that for you.

Your Information

Stick Details

Optional, but strongly helps us track the batch this stick came from and speed up the claim. Look for a short code printed on the shaft.

Was this stick made for you (a gift or owner demo) on someone else's order? Enter its serial here along with the original order number and your email - we'll match it to you.

What Happened

Photos of the Break *

Upload clear photos showing the defect and overall condition. At least one photo is required. Straight from your phone is perfect - we shrink each photo in your browser before it uploads, so a big camera photo is no problem (up to 25MB each, 10 max).