Shipping & Delivery

Custom builds average 45-60 business days from confirmation to completion. Some finish sooner, some take a little longer.

Once your stick is in production at the factory, there is no day-by-day tracking during the build - the order sits at In Production and the next update is when it is complete and ships.

This lead time is a good-faith estimate, not a guaranteed delivery date. Once your stick is built, it ships and you receive tracking.

In-stock sticks and other in-stock items are ready to go. We typically hand them to the carrier within 0-2 business days of your order.

Once a package leaves us, domestic ground transit usually runs 3-7 business days depending on your location. Transit time is set by the carrier and is separate from the handling or production time above.

We ship with major carriers and email you a tracking number as soon as your order is on its way. Your order status updates automatically as the shipment moves, and you can check it anytime on our order tracking page or in your account.

We ship within the United States. If you are outside the US and want a stick, get in touch and we will let you know what is possible.

Local pickup is available on orders that offer it at checkout. When your order is ready, we email you that it is ready for pickup along with the details. Pickup orders skip carrier transit entirely.

Please double-check your shipping address at checkout. We ship to the address you provide, and we cannot be responsible for a package sent to an incorrect or incomplete address. If you spot a mistake right after ordering, contact us immediately and we will try to correct it before the label is created.

If your tracking stalls, your package is marked delivered but you do not have it, or it arrives damaged, contact us right away. Email info@marvichockey.com or call 978-627-4259 with your order number and we will work with you and the carrier to make it right. For a stick that arrives with a manufacturing defect, see our warranty page.